Taking the Blue Pill, RC3

Last day of the TAP hands-on testing. Customers from all over the world - Germany, Slovinia, etc - came to participate in this program.
Listening to the feedback from the other participants is an intersting window into the IT world of other companies. The off-line sessions have been valuable, gleaning info on how larger companies operate in their IT environment. Processes and utilities differ wildly. The common thread among everyone there, though, is the desire to make things better, to conform to standars, and to improve things like time to resolution and customer satisfaction. We might complain, but in the end we really do want to make things better for the end user.
It's been a long, brain-draining three days, and I'll be glad to get home. I'll also be glad to have my little list of inside contacts at Microsoft that are developing this product.